FAQs

FAQ:

Q- Do you ship worldwide?

A- Currently we only ship within the USA.

Q- How much is shipping within the USA?

A- Standard Shipping & Handling Rates For USA Only
         $5.95 For Orders $74.99 Or Less
         FREE For Orders $75 And Over

     Priority Insured Shipping & Handling Rates For USA Only
          Flat Rate $9.95

Q- How long does shipping take?

A- All orders received by 10:00 a.m. Hawaii Standard Time are shipped on the same day, Monday - Saturday.

Shipping: U.S. orders will be delivered usually within 3-5 business days.

Q- Where is my order?

A- You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.

Q- What is my tracking number?

A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available after your order is fulfilled. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

Q - I've lost my tracking number. What can I do?

A: Simply contact us at Info@GordonCarCare.com with your full name and mailing address, and we will resend your confirmation number.

Q- How can I make changes to my order?

A- If you need to make changes to your order you will need to contact us as soon as possible.  If we shipped out your order, we will not be able to make any changes to your order.

We Can Change:

- Your delivery details

- Your name

- Your email

- Your phone number

Q- How can I cancel my order?

A- You must contact us ASAP and before we ship your order.

-We cannot cancel your order once it has already been shipped.

Q - What is your return policy?

A: Please see our Refund and Return Policy by clicking on this link:  https://gordoncarcare.com/policies/refund-policy

Q - Who do I contact if there's something wrong with my order?

A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to Info@GordonCarCare.com.

Contact us

If we still haven't managed to answer your question please feel free to contact us at Info@GordonCarCare.com and we'll get back to you within 24hrs!